Kipling Reviews

I have had no problems with buying Kipling bags on line, and have never had any reason to return anything, so can't comment on that aspect.

One sad thing though. The actual Kipling shops in Westfield Stratford and Regent Street in London have closed. You now have to go on line to independent traders to buy, or from QVC. Mind you, QVC are most excellent at customer service, so I would recommend go there.

Anyway, I have so many now, that I don't need to buy any more bags, Kipling or otherwise.

Today I have received yet another email for the same request. This will the fourth time I have sent Kipling the disclaimer form they requested to get my refund for two handbags not received from their delivery service Yodel.

Please confirm when you will be refunding me?

I will not be purchasing anything from Kipling again or using Yodel their delivery service. The hours I have wasted trying to get my refund is staggering. Don’t waste your valuable time avoid both of these companies.

Why is paid postage so slow? £4 would cover a Royal mail small parcel and get it delivered quickly unlike Yodel who are a poor delivery company. Come on Kipling, another company going down the pan?

Bought 2 bags, have been a loyal customer, tried to buy another but wouldn’t let me add to my basket, price then went up by £8, called customer service, they gave some script about how can’t do anything, you would have thought as a gesture of goodwill and considering bought so many bags they would have had the same attitude as likes of amazon customer services (who I actually love by the way). Not impressed!

Please put the key fob back in your bags. This is paramount for a women’s safety that they are able to get their keys out of the bag quickly when approaching the door to unlock. I have also lost keys now that there is no longer the key fob in the bag.

I ordered a bag as a Christmas present on 4th December. The carrier notified me they had the parcel on the 9th December but there would be a delay in the delivery. I waited some time, couldn't get hold of the carrier so contacted kipling by phone on 14th, they rescheduled delivery for the 16th. No parcel. Emailed customer care, no reply. Phoned customer care, they would look into it. No parcel. Emailed customer care, no reply. Phoned on 5th January and had no satisfaction. The only way I could get the order was to accept a refund for a discount item, reorder the item at full price then contact customer care for a refund of the difference. What a load of faff. This is completely unacceptable. No apology offered or compensation for a missed Christmas present.

Very happy with my bag, great quality and arrived in time.

Cancelled my orders 4 times. Then, send me an email that I should order again before the special deals end???

Great products and customer service!

I ordered a bag, never arrived contacted their customer service and was never offered an option for refund! They just decided they just reship the item when I am no longer able to receive it. Fast forward to all the hassle of having my sister return it, i messaged them asking where my refund is and 2 weeks passed by and still no refund!
Update: 1 month passed, no clear answer, no refund made!

The Kipling customer service is totally incompetent. Is it becuase they have no training or the Kipling system is not 21st century I do not know. I order a bag, received confirmation but did not get a delivery confirmation email. Sent an email to there customer service that said that they had alot of orders so the bag will be sent just to be patience. Waited another week then called them, at which point they said tht they had a problem with their system. That my order had been cancelled as they could no longer see, that I would not be debited for it and to redo the order in express as they would refund me the express charges. The bag arrived and then after 4 days the initial order that was cancelled according to them arrived as well and I was debited twice. Then they said to return the order but their system provided the incorrect return delivery system so had to waste twice the amount of time calling them as you cannot modify a return once it is entered online and then again try to return it to the correct delivery system. This all took like 4 weeks since the initial order was placed. Then they did not refund the full amounts debited on my credit card nor provide any commercial gesture for the stress, phone calls, time wasted. Plus their bags are overpriced for the quality.

Awful service, shop elsewhere is my advice. They send out a lot of used bags, I got one with a black plastic tie around the strap, denting it so asked for a return. Two weeks ago I asked and I’m still chasing up my returns label as I don’t have a printer, their communication is awful. I think they hope people will give up saving them a refund, but I won’t, save yourself the stress and shop elsewhere. If I could give this company no stars, I would.

Just to warn you beware. Twice this has happened when I’ve ordered something, then total will be right, but when you checkout it adds what you’ve previous looked at to the total, it doesn’t inform you so now I’ve got to go through the painfully long wait of trying to get my money back. For a “global” company they can’t cancel orders and refund when other company’s can. They have no interest in customer care. I’m now in to my second week of waiting for a returns label. I could kick myself for using this company again but I swear, never again.

I see I am not the only one unhappy with these people.
They lie and tell you an item you ordered is dispatched and SIX DAYS LATER it still hasn't been dispatched. They avoid answering your questions and lie to you time after time and avoid answering you constantly making up excuses. I have now started a paypal claim to get my money back.

DO NOT ORDER ANYTHING FROM THESE PEOPLE!!!

I have always loved Kipling bags because they are so sturdy. One of the bags stopped working because the zipper broke. I threw it out and later bought another. If it happens again, do I have an alternative?

I recently bought the RFD wallet, and absolutely love it!
Thanks for making such beautiful, versatile bags!

AVOID - Phoned the contact centre at 10.30am uk time today and spoke to ‘Philip’ - the worst customer experience EVER - gave me 4 Different answers to one really simple question - I placed an order on 3rd June and my tracking information has still not updated! When will it update? Honestly don’t think I will ever use you again especially when your staff can’t answer simple enquiries clearly. If I could, would give Zero Stars for service.